Helpdesk with 24/7 on-call cover
24/7 support for desktops, email and business systems. We monitor your services and step in remotely or on site.
- 24/7 support
- Monitoring
- Hosting
The scope
One supplier for all your IT needs.
Support, monitoring, hosting and email, all handled by the same team.
Coverage 24/7 support, 7 days a weekFirst response and ticket handling according to SLA.
Monitoring Network and systems monitoringMonitoring and analysis of mission-critical systems.
Hosting HostingWebsites and applications hosted and looked after by us in Turin.
Email Email managementMailboxes, domains and mail servers: configuration and maintenance.
Workflow
From report to closure.
Every request becomes a ticket that we manage.
ReportThe Spinforward team is on call 24/7.
AssignmentThe ticket is opened and assigned to one of our engineers.
InterventionDiagnosis and first response to the problem.
ClosureThe case is filed in our systems.
Our clients
The email we manage.
Businesses that trust us with their mailboxes, domains and mail servers.
Grand Hotel Royal e Golf
Eurostreet
Guarnero Scavi
Ferriani Partners